Privacy Policy
Last Updated: October 21, 2025
Introduction
TheHelpingHand.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our services
- Contact us
- Subscribe to our communications
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Account credentials
- Payment information
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
We may automatically collect certain information about your device and usage of our services, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
Text Messaging Services
SMS/Text Messaging Terms
By providing your mobile phone number and opting in to receive text messages from TheHelpingHand.com, you consent to receive automated text messages related to projects, tasks, and service notifications at the number provided. We do not send marketing or promotional messages.
Message Types: Text messages will only be sent for:
- Project updates and notifications
- Task assignments and reminders
- System alerts and service notifications
- Account security and authentication
Message Frequency: Message frequency varies based on your project activity and task assignments.
Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
Opt-Out Instructions: You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. You may also contact us at support@theehelpinghand.com to opt out.
Help: For help or more information, reply "HELP" to any text message or contact us at support@theehelpinghand.com.
Supported Carriers: Our text messaging service is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service may not be available on all carriers.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send project and task-related notifications
- Send administrative information and system updates
- Respond to your comments and questions
- Monitor and analyze usage patterns and trends
- Detect and prevent fraud and abuse
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
- Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
- Consent: We may share information with your explicit consent
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights and Choices
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt out of text messaging services
- Request information about how we use your data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@theehelpinghand.com
- Website: TheHelpingHand.com
© 2014 - Thee Helping Hand